We accept all major payment methods through Razorpay — including UPI (GPay, PhonePe, Paytm), credit/debit cards, net banking, and EMI. We also offer Cash on Delivery (COD) for orders across India.
Is it safe to pay on your website?
Absolutely. All online payments are processed through Razorpay, which is PCI-DSS compliant and uses 256-bit SSL encryption. We never store your card details on our servers.
Can I modify or cancel my order after placing it?
You can cancel or modify your order within 2 hours of placing it by contacting us via WhatsApp or email. Once the order is packed or shipped, we're unable to make changes. Please check your order carefully before confirming.
When will my payment be confirmed?
Online payments are confirmed instantly. You'll receive an order confirmation email with your order ID. If you paid via UPI and don't see a confirmation within 15 minutes, please contact us.
Do you offer any discounts or coupons?
Yes! We regularly offer seasonal discounts and coupon codes. Subscribe to our newsletter and follow us on Instagram to be the first to know. You can apply coupon codes during checkout on the cart or checkout page.
Delivery
How long does delivery take?
Hyderabad & Telangana: 1–2 business days
Metro cities (Mumbai, Delhi, Bangalore, Chennai): 2–4 business days
Rest of India: 3–7 business days
We avoid shipping on Sundays and public holidays to ensure your plants aren't sitting in transit over the weekend.
Is delivery free?
Yes! Delivery is free on all orders above ₹999. For orders below ₹999, a flat delivery charge of ₹49 applies.
How are the plants packaged for delivery?
Every plant is packed in our custom-designed, eco-friendly packaging with moisture-retaining tissue, cardboard support sleeves and biodegradable cushioning. Plants are removed from pots to reduce damage risk and replanted upon arrival (instructions included).
How do I track my order?
Once your order is shipped, you'll receive a tracking ID and delivery partner information via email/SMS. You can also view tracking details in My Profile → My Orders on our website.
Do you deliver pan-India?
Yes, we deliver to all serviceable pin codes across India. A handful of remote pin codes may not be serviceable — if your pin code is unserviceable, you'll be notified at checkout.
Plant Care
My plant arrived wilted. What should I do?
Minor wilting during transit is normal and usually recovers within 24–48 hours. Place the plant in indirect light, water it gently and keep it away from AC/fan drafts. If it doesn't recover within 2 days, contact us immediately — this is covered under our 7-day guarantee.
Do you include care instructions with each plant?
Yes! Every order includes a printed care card specific to each plant with watering frequency, light requirements, soil type and seasonal tips. Detailed care guides are also available on each product page on our website.
How often should I water my new plant?
This varies by plant type, but the golden rule is: water when the top 1–2 inches of soil feel dry. Overwatering is the most common cause of plant death. Check each product's care guide for specific instructions.
Which plants are best for beginners?
Great choices for beginners:
Pothos — nearly indestructible, thrives in low light
ZZ Plant — drought tolerant and great for busy lifestyles
Spider Plant — fast-growing and air-purifying
Succulents — minimal water, lots of personality
Returns & Guarantee
What is your 7-day healthy plant guarantee?
If your plant is unhealthy, damaged or not what you ordered within 7 days of delivery, we will send you a free replacement — no questions asked. Just send us a photo of the plant to hello@ssdnursery.in or WhatsApp us within 7 days.
Can I return a plant?
Due to the perishable nature of plants, we don't accept returns. However, our 7-day guarantee covers you if your plant arrives damaged, unhealthy or wrong. We'll replace it at no charge.
What if I receive the wrong plant?
We're sorry! If you receive the wrong item, please contact us within 7 days with a photo and your order number. We'll dispatch the correct plant immediately and arrange pickup of the wrong one if needed.
How long does a refund take?
For cancelled orders paid online, refunds are processed within 5–7 business days back to your original payment method. UPI refunds are typically faster (2–3 days).
My Account
Do I need an account to order?
You need to create an account to place an order. This allows us to save your delivery address, show order history and send you tracking updates. Registration is quick — just your name, email, phone and password.
How do I track my orders?
Go to My Profile → My Orders. Each order shows its current status, tracking ID and delivery partner (once shipped). You can use the tracking ID directly on the courier's website for live updates.
How do I change my delivery address?
Go to My Profile and click "Add/Edit Address". Currently we support one saved address per account. For a different delivery address on a specific order, mention it in the order notes during checkout.
I forgot my password. How do I reset it?
Click "Forgot password?" on the login page and enter your registered email. You'll receive a reset link. If you don't receive it within 5 minutes, check your spam folder or contact support.
Still Have a Question?
Our plant experts are available Mon–Sat, 9 AM to 7 PM. We typically respond within a few hours.